Account Deletion
Delete Your Account
You may request deletion of your Advance Track System account and associated personal data. For security reasons, account deletion requests are manually verified before any account is permanently removed.
Deletion is not immediate. Instant public deletion would be unsafe for a GPS fleet platform. Only verified staff may complete deletion after review.
How account deletion works
1. Submit this form
Provide your name, registered email, phone, and optionally your Customer ID. Confirm you own the account.
2. Confirmation email
You immediately receive a confirmation email with a unique Request ID. Your account is not deleted at this step.
3. Manual verification
Our support team contacts you to verify identity. This protects fleets from malicious deletion if a phone or email is briefly compromised.
4. Deletion after approval
Once verified and approved, your authentication account, profile, and associated personal data are removed according to our retention policy.
What is deleted vs retained
Deleted after verification
- Login credentials and portal access
- Customer profile and contact preferences
- Vehicle, driver, and asset records linked to the account
- GPS history, trips, geofences, alerts, and app settings (subject to retention windows)
May be retained (legal / regulatory)
- Invoices, receipts, and financial records required by law
- Subscription and payment history needed for accounting or disputes
- Audit logs and information required by applicable regulation